Customized service

You know your industry and products like no other. We are Dino Stretch Hood specialists and we like to combine this knowledge. With us there is no ‘one size fits all’ service package, but always a maintenance proposal that fits your specific situation, wishes and requirements. This proposal consists of a number of building blocks, for example:

• 24/7 Service
• Spare parts
• Maintenance
• Advice and training
• Remote support
• Support portal

  Welcome to Dino Support Portal

  Please log in with your DINO Online user name and password to gain access to the Support Portal, Not an DINO Online user yet? Find out what we can offer you here.

  The Support Portal lets you easily create support requests and view the current status of existing requests.

  Benefits of the support portal for you:

  • The customer has the possibility to create support tickets anytime
  • Therefore the time for solution findings will be shortened for the customer
  • The customer has the possibility to easy trace the support process anytime
  • The customer has the possibility to add additional information or file attachments to the ticket which shortens the time for the support process and simplifies it
  • The customer is anytime up to date concerning his support tickets and gets automatically an Email if the state of a support ticket changes

  The Support Portal enables us to find the best solution in a more efficient and quicker way together with you.

Personalised service package.

You know your industry and products better than anyone. By combining our Dino Stretch Hood expertise with your knowledge, you can rely on fully customised service. We first get to know your product and expectations during a personal meeting. Then we share our experience and discuss the possibilities, allowing us to offer you a personalised service package.